Appalling experience using this company and their associate Evri (rebranded name of the notorious Hermes). The best thing I can say about this shower of s*** outfit is that they gave me a refund. Four appointments to pick up the same parcel - all no shows. No reason given. No response from customer complaints dept (escalated@interparcel.com). Just wasted my time, my customer's time and probably lost me future business. Be warned - this company masquerades as a courier provider but they are anything but. Just go direct to a reputable courier, cut out the middle man and save money and time.