I am a small business customer sending around 5/10 parcels a month to various worldwide destinations. The prices and simplicity of finding the best option for a particular destination and speed of delivery are better with Interparcel than the direct contract we had with an individual courier as our volumes are low. The collection & delivery service booking UPS, Fedex and TNT via Interparcel has been great. The only problem that I have had is that I received an email asking for additional payment for an oversize parcel for one shipment. I queried this and sent evidence that the parcel size was correctly booked and have not heard anything since so hopefully this is resolved. I am now taking photographs of all parcels to show weight and dimensions in case this problem happens again. So overall impressed with the service, and also like the website for ease of booking and tracking.