I always use Interparcel as my preferred choice. On this one occasion, I was unhappy that a package I had covered in case of loss or damage took went missing but showed as signed for by the courier.... Interparcel said it had to wait for the courier to investigate but ultimately this was at least a month of myself having to email and find out what was going on as neither interparcel or the courier could actually tell me what had happened. However, once my inquiry had been sent to the appropriate person, I was impressed by how swiftly and efficiently it was handled, hence I have given 4 out of 5 stars. I especially want to thank Stacey Cuff from the Claims team for resolving this for me.