I had sent a shipment and realized i wanted it to get there quicker. I did call the helpline and offered to pay more or even drive down to the depot and collect the parcel back and send via DHL or FEDEX or a more reputable service. Both these options were denied to me for no logical reason. Further to this they eventually managed to lose my parcel altogether. This is a cheap service with incapable and unhelpful staff. I should have paid 5 times more and gone with a better service. be warned better to go with the a more reputable company. This is a Mickey mouse company with no regard for customer service........