They're a useless intermediary who are as clueless as you as to the activity of the couriers. You're much better off dealing with the couriers directly from the start as they won't speak to you if you booked via Interparcel. Their main advantage (they say) is that their customer service team is more available than most couriers, however, all they do is try and fail to get hold of the courier themselves. They have no control over the delivery process and can give no information unless the courier speaks to them.
7 years ago
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