Sent a parcel to France on the 12th April it arrived in Macon a few days later but then nothing! So I went on their live chat and was informed the address was incorrect. I double checked it and sent it again. They said they still not find it and could I send them the customers phone number in France so they could get directions. I gave them the phone number but customer said they never rang. I was constantly on live chat trying to get this parcel delivered and was eventually told it would be going to a local delivery office so customer could pick it up and they would let me know what office and when. I heard nothing and then when I checked the tracking it said "Customer requested return" and it was now back in the UK. I never requested a return. I went on to live chat today and was told if I want it back I have to pay £17 because the address was wrong. It turns out the address is correct but they just could not find it and they also lied on the live chat saying I had requested a return. Will never use again!! I will now contact their CEO