I recently sent 2 flight-cases with this company and god I was wrong to do so. A flight-case is a box made to keep things safe while traveling so it's square (easy to stack), it has handles (easy to move) and mine wore also empty (easy to handle)!!!! After I received them I got an e-mail (and we're up to five now with threats from them to take me to court and come & collect their money) that I have to pay double the amount I paid for shipping because the parcels wore not in a cardboard box!? What? Seriously? Why? Why would you put a flight-case made specially for easy handling & traveling in a cardboard box? It's beyond me, but hey, it's their policy! I would give this company 0 stars and advice anyone to read carefully their policy ( I know, you don't always have the time right? If so don't use them!!!) before sending anything with them! Shameful tactics! 0 stars from me!