A parcel I was trying to send wasn't collected and every time they "tried to collect" I had to contact them to try again - they wouldn't do it automatically. When they finally collected the parcel, it took forever to get to its destination country - and nobody even knows where it is now. Tracking says that the receiver was advised to collect it, but the receiver hasn't received any card or communication and Interparcel doesn't even have its partners by country on the website, so the only option is to go through every parcel company and ask if one of them might possibly have the parcel. The whole process was so long that I literally could have brought the parcel myself instead of sending it and it would have been with the receiver earlier.