Have been using Interparcel for a while now not had any issues other than the odd late parcel or no show from courier. Recently sent a Consignment with them a set of small wheels which were wrapped in cardboard as pairs and then Cling wrapped for extra support (wheels were strapped so wouldn't move from each other. Booked the collection and advised the customer of price of shipping, they were collected and delivered. Two weeks later receive an email stating there is a surcharge of £18 as the consignment was not wrapped to their guide lines in "cardboard". I called them to advise this is wrong and was told they can't deal with it as they only take payment and need to write or send an email to their Revenue protection department which wont accept calls(i wonder why). I did ask for proof of the items not being packaged as to guideline but none has been provided, just demands of payment. Now they are threatening with legal action. I will no longer use Interparcel for any of my courier needs and will start to use somebody else. If i could give them 0 stars i would.