So last time i used this so called reliable company to send 2 parcels to 2 different addresses they sent the courier 3 orders for 2 addresses. The extra order was cancelled. When i tried tracking it, it said my goods had not been collected. Contact interparcel 2 days later i get a tracking number and its been delivered guess what to the wrong address both parcels apparently went to one address. So i contact the lovely lady who says she refused the parcel and handed it back as it did not have her name on. Interparcels reply we will try collect the parcel from her tomorrow i reply she gave it to drier next day contact interparcel to be told they tried collecting the parcel but there was no answer funny as the women rang me and said they had been and she told them they did not have the parcel. Interparcels reply we will contact the courier and let you know nearly 2 weeks later of me constantly emailing phoning (costing me over £20 in calls) interpacel replied with tracking saying the courier had left it in the porch for a parcel that requires a signiture really? Another week later i am told a refund will be sent in 21days. 22 days later letter and refund letter stating it was an isolated incident and never happens bla bla bla, So i give them a second chance wish i had not guess what happened, One parcel for delivery guy comes to door do you have two parcels? Me no just one guy oh interparcel sent us 2 orders i will just cancel the extra one now my tracking says item not ready for collection. First contact with them i am told someone will get back to me asap as this is not the first time its happened to me. Still waiting second contact the customer service says well it was not ready for collection thats why you can not track it! seriously i just though id try track my parcel moving around my house really think about it its been collected! so again i am told please wait someone will be in touch im guessing in around 2 weeks i will be told the parcel was left somewhere like behind a bin! and its not lost stupid company never going to deal with again disgusting apalling how they even have the company afloat i do not know.