I had to give one star to be able to write the review , otherwise it would be zero . I used interparcel over a couple of years ago .i had Actuslly assumes it had gone out of business , hence a review so ling after I used it ! I sent - tried to send a parcel to Greece , within the weight limit ( 26kgs ) AND size limit . It never arrived .After two months of thinking that the postal service in Greece was at fault , I got a small parcel from interparcel with some of the contents of the parcel I sent (2kgs worth ) an extremely pleasant girl at interparcel tried to help by tracking it for me . She said she could see that the parcel was too big to send so there were splitting it up to send it back to me . It would be in 5 separate packages ....???? What on earth ??? First of all it wasn’t too big according to their web site and secondly why didn’t they send ALL of it to Greece . I never saw the rest of the parcel . The girl I doke to who tried to help was then ‘not available ‘ A woman then took over snd said the rest of the parcel had been delivered . There was no note in my letter box nor had any neighbours been given anything for me . She also denied opening the parcel and said their couriers wouldn’t have opened it either . It simply beggars belief that that firm is still operating . As far as I am aware it’s against the law to open a parcel addressed to someone else and nowhere on its website does it say it has permission to do so . The complaint letter I wrote got a very short answer saying the parcel had been delivered and signed ‘ the complaints team ! So in short DO NOT TRUST THIS COMPANY . I’ve never had an apology even from a new CEO ! I don’t have photos but I DO have a recording of the conversations as I’m hard of hearing snd sometimes need to listen to things twice