My biggest issue is if your parcel isn?t collected due to 'lack of driver time' so I get told. This often occurs when you use City Link via Interparcel?s website. Interparcel do not inform you of this or rebook collection on your behalf. You only find out when you phone Interparcel the next day to find out why your parcel wasn?t collected in which case you will get told ?the driver ran out of time? and your collection can be rebooked for the following day. Surely it should be Interparcel's responsibility to rebook collections where they have failed. I would have thought as a third party it would be their best interest to manage the relationship between the customer and the courier which does not seem to be the case at present.