We use Interparcel to collect and deliver Wedding Dresses that have been Cleaned and Boxed. We use the service about 4 times a month and it normally works very well, but we have on two occations had items not collected and the reason given can not be correct. We are told that there was not anyone at our premises to enable the driver to collect - we are open from 7am to 6pm. On two other occasions the delivery to the customer was delayed by upto a week and again the reason given was hard to understand. It is a shame because 95% of the time they provide a good service at reasonable cost. ADDITION AFTER RESPONSE FROM INTERPARCEL: If your drivers can call upto 9pm, why does it state on your booking site that collections are between 9am and 6pm?