I used inter parcel from the beginning, there prices are fair & I have an account with them. However when something goes wrong they just don't care & I really mean they don't care. My latest was a wrongly delivered parcel, I need to keep my customers happy, as ever they do the minimum which means more problems. Unless I get involved nothing really happens & on 1 occasion, luckily the parcel was coming to me, it took 3 months to arrive & that was only because I got involved later on. On my current problem I e mailed them about how badly they dealt with the case, the reply is they can re book the collection, that's it. Luckily some of the couriers can accept direct contact & I sort it out with them quickly, easily & have a result that usually keeps my customer relatively satisfied (not the case if inter parcel was involved) I'm inter parcels customer but the customer care is of poor standard. Then there is the damaged item system but I won't go into that here. Improve your customer care, we do count.