Booked through Interparcel and Citylink was due to collect. No notification of delay but just did not turn up. The next day I had to contact Interparcel to find out where they were and when they MIGHT collect. When Cityklink arrived the next day to collect he said he had left the area when he received notification of the pick up the previous day. I was annoyed because the day I booked it I waited in all day with the intention of going out the next day but had to wait in again. Not good service. I am not sure if it was Interparcel or Citylink that caused the delay in collecting. It arrived safely so I suppose that is a good thing!