Having waited in all afternoon for the courier to collect, I called Interparcel just before 5pm to see what was going on. Was initially told, by a disinterested sounding girl/woman, that TNT pick up until 6pm. I asked her to check anyway. Was put on hold for a couple of minutes before being told that sorry, there was a "problem with the system," my parcel hadn't been booked, and would I like to book it for the following day? Since I'd already paid, I said yes, and this time it was collected as it should be. However, I don't appreciate being made to look bad to the recipient of the parcel, and I certainly don't appreciate paying ?15 for a next day service when I could have paid around half of that for the 2 day service that I actually received. No problem with TNT, but won't be using Interparcel again.