In their favour - their website is quick and user-friendly. Otherwise, if you can be bothered, you may as well use the parcels-smashers (er... "couriers") they represent directly, because they are usually a bit cheaper. As a company they have zero control over the parcels carriers, which is a shame because most of them are shamefully careless and unreliable. And whatever you do, don't waste money on their so-called "insurances" because they don't actually cover anything that is not otherwise utterly indestructable. I suspect the scandalous state of the industry as a whole is costing British business millions, if not billions a year - and all because of the laziness and incompetence of those we entrust with the carriage of goods. Interparcel is just a cog in that mechanism, and I'd frankly pity them if their support was better when things do go wrong.