My company is based on the Isle of Man and we ship all our larger parcels through Interparcel. We have found our orders can easily be forgotten and collection and delivery is an additional 2 days due to an outside contractor collecting the order. When orders have been forgotten about we follow up with a phone call. From the phone call we can almost always get a solution. It is now our policy to call after placing an order. I get the impression that this doesn't speed anything up and there is no procedure in place to deal with Island orders.
55 years ago
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