Initially found the experience a bit frustrating, the main issue was the issuing of a shipping label. When I booked I received an email that said, among other things , that a shipping label would be issued shortly and that without one the driver would have to supply and therefore would incur extra cost. I don't work near a PC so had to have someone check now and again for the label, after four hours there was no label so called Interparcel ( from Ireland) to be told that as the parcel was going to Ireland ( from Suffolk) the driver would supply the label... Nowhere on the website could I find an explanation. I also had a query on the tracking number issued which needed another call and I have to say on both occasions the person I spoke with was pleasant and helpful. Now I know how the system works I will use Interparcel again and the courier service (DPD) I chose delivered quickly and hassle free.