When arranging the shipping of my parcel, one of the questions asked me to choose a time-slot for collection. I chose 10:30-13:30. I was then advised that this slot was available, and I went ahead with the booking. After payment, I received the relevant paperwork, which stated that the courier collecting my parcel operated between 09:00-17:00, but would try to call within my time-slot. I had to stay at home all day, they came at 16:40. If I had known that I would have to wait like this, I would have booked for another day, or even tried an alternative courier. It seems pointless, and misleading to ask customers to choose a time convenient for themselves, when there is no intention of adhering to it.