as above , I have been on here for years , but there is more competition now , pricing is got to be my main gripe , the UPS service is first class , but I can get the same service on parcels to go with the drop off option , also they use Yodel , which is the best deal on larger parcels and I have tried to make 1 claim in around 8 years which is a super track record , but I gave up with the claim as it was to complicated for me to make , obtaining photo's of damaged boxes from the customer was far to complex , it should have been calculated on my spending track record and customer status.