I had a few initial problems with adding the two addresses within the website manually. And have filed a report with customer service who have forwarded the issue to IT to be resolved. I spoke to customer services with regards the attempted delivery of my parcel at work, the courier(TnT) couldn't just walk in through the locked door (understandably), isn't able to ring the door bell nor use the phone number provided notifying me to open it...so, failed to deliver. I was expecting to hear some apologetic words from Interparcel's customer service, instead I was made to feel like an underling and it ended up with short snappy responses from both of us. Leaving me a little sour. Apparently the courier should be able to just walk in the through the door, I remarked this doesnt happen to personal addresses but its an unwritten rule...apparently. I appreciate not all customer service representatives are the same, but if one slips through, where do you stop. If the IT issue is resolved, and the manners of call centre staff are refreshed it would be an excellent service.