I sometimes have to book a courier, to collect from an external address and deliver to my home address. I have always booked through Interparcel and always use UPS. The last two experiences have been a nightmare. The first: I booked and paid for next day delivery. It took 10 days to arrive (8 days for it to be collected from sender). I received an apology from Interparcel but no explanation, throughout the process, as to what was going on. The second time I booked the normal service. Again from an external address, which should have been collected on the same day and would normally arrive 1 to 2 days after that. It took 7 days to be collected and another day to arrive. I can understand packages being held up in the system but not taking a week + to be collected.