Booked my usual UPS delivery service through Interparcel yesterday before cut-off time. Booking accepted - waited in all day - no collection. Phoned Interparcel first thing this morning and after apologising they assured me that my parcel would be collected today. By 4:00 p.m. (after yet another phone call to Interparcel) there was still no collection so I phoned UPS myself (something that Interparcel don't seem to be able to do) and UPS said that no collection had been scheduled for either day. I got back to Interparcel who (again) assured me that the item was scheduled for collection today. It's now 5:30 p.m. (collection cut-off time) and I'm still waiting. This is the first time in many collections that I've had problems so you might think that's a good track record and that this is a one-off, but for my first-time customer who needs their parcel this is a 100% failure rate on my part. How timely that I've been invited to give a review. Sorry Interparcel but I'm going to have to widen my options from now on.