I have been using interparcel frequently for two years, bookings are generally easy and if you need to cancel or change a booking they are easy to speak to and courteous. However If there are any problems with the collection or delivery of the item that quickly changes with them perfectly capable of telling a pack of lies and quite prepared to become belligerent and rude. Also forget the SMS text out for delivery service, its a waste of time and can end up doing more harm than good. Because once their uninformative SMS is sent telling you that the delivery is out to you for the particular day, if there are any problems for the driver, they do not send another telling you that the delivery will not be made, so you waste a whole day waiting, expecting a delivery that is never going to arrive.