Hi, Your web site is very well designed but still lacking in the facility when help is needed. 1) Communication link when help is needed are NOT APPROPRIATE. Of course you have phone number to contact but the charges are quite high and very busy, so one one feels reluctant to use it, then the chat service is mostly not available the last resort is e mail then which also takes long waiting for your reply . For all these reasons you may lose your lots of genuine customer. Solutions. Introduce either a free phone service or one with the common phone rate,you will earn much more than otherwise this way. Make a short call duration limit to be economical. 2) Introduce a separate HELP LINE when someone is having difficulty in filling your form a free phone line or quick chat service, because most time one gets stuck and can not proceed further and then finding no quick help look for the other services available. here you lose another customer. This literary has happened to someone I know ,but he was determined to use your services which he did. I hope these few lines of my personal experience as an retired Managing Director of a company will be helpful and beneficial for you. Regards. Yours Sincerely, Syed