I have used INTERPARCEL for quite some time... you were recommended. However, I shipped a parcel recently that was never received by the customer. I had to refund the customer in full........ I lost my product........ you kept my shipping costs. The staff member on the end of the phone was clearly uninterested and reading from a script. My item was classed as "lost" so no refund was given. My item was clearly stolen by a member of staff. It is impossible for an item to be picked up from Leeds, clearly transferred onto the van and then vanish into thin air. It leaves a very bad taste.