I have always recommended using Inter parcel to friends and family, as it has always been an excellent and efficient service when I have used it. The downside has always been an indefinite collection and delivery time, causing problems at either end sometimes. However, recently I was delighted to see the day could be divided into an am or pm collection. Unfortunately, my requested collection time was not adhered to and the courier was missed, Two phone calls later and the parcel was finally collected the following day. The good news is it arrived in time for a young boy's birthday. Sarah