The front end side of things was excellent, very impressed. But when the parcel was not collected I really felt let down. Still waiting for it to be collected now! When I asked if some one had tried to collect it and I had missed them, the lady on the phone did not have the information and was only able to re-book the collection. I don't think I've missed them because I gave all my contact numbers and no one had called. Hopefully this is just a one off event, I will try them again next time because of the slick nature of the booking system.
11 years ago
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