Usually Interparcel are very good and they have a very clear and easy-to-use website. The prices are good as well. However, we booked a courier yesterday for pick-up today and found that we could specify a morning pick-up. So we, delightedly, booked this service. After booking - i.e. too late to change the booking - we were informed that the morning time could not be guaranteed and, if fact, it is not 2.30pm and there has still been no pick-up. It's a very bad aspect of the web site that mis-informs before booking and very irritating as we now have to stay in rather than our original plans (made when we were informed that the parcel would be picked up in the morning). One bad, and irritating, aspect of the site can wipe out all the good aspects so may need looking at.