as i say the tracking service is great, it updates all the time telling you exactly where the parcel is. unfortunately interparcel used UPS for this particular delivery, according to the tracking service UPS received a call from the receiver requesting a different delivery time, of course i knew this to be a lie as the receiver was my wife who told me she had never requested a different delivery date. the parcel was delivered the next day so nothing was lost really but the delivery guy told my wife they tried to deliver the day before to her work but arrived after she left. i didn't even mind that but i did mind the lying on the tracking service saying my wife had requested another delivery time when that just wasn't true at all