As above rather pointless for the service provider to ask for a rating when the job is not completed until my consignment is delivered to my recipient , but one thing disappointing already I had paid for the sms service to advise me a more exact pick up time rather than wait in all day which was the original unspecified pick up time . I did not get a message giving me an updated time and when queried with the ACTUAL courier which was not Interparcel but UPS the quite nice young man told me that they do not do a sms pre- advice service! Interparcel must have known this but still allowed me to be conned into paying for a service that was not applicable to my pick up!