Had trouble getting my card cleared to make the payment. Had to phone them to sort it. When the system finally let me enter the details I got a message that my recipient's name was too long! I had to figure out what to do - no hints from the software. Had to back arrow several screens to get back to the recipient's details and fix it then had to re-enter all delivery instructions and - for the 4th time - re-enter my card details. Tedious, time consuming and unnecessary - proper software needed! Young lady on the phone sorted card problem quickly. I wait to see if delivery part goes smoothly.