I have booked a number of parcels via this website now, and on the whole, the service, when the parcel is collected, is excellent, however beware, as the courier has failed to collect on a number of occasions, leaving me frustrated that I had not been contacted to provide an explanation, nor had the parcel been then automatically rebooked for the next day. This then involved phoning the company and having to manually rebook, losing several precious days when the parcel should have been on its way to the destination. And no compensation for this is provided, despite it being their fault. Highly irritating to say the least. If they can sort out this problem, the service would be vastly improved, and my satisfaction levels would be greatly increased. Despite this grievance, I stick with them for now as the prices are the most competitive that I can find, but please improve service to cusotmers when parcels are not collected!!!!!