they are a god company but as headlined only for simple packages going around the mainland without any interruptions, if you want to send something heavy / abroad, or there is any problems that arise IE receivers end, or the package itself, then interparcel will almost always forget about it until asked or maybe when a few weeks have wasted by! they are also said by carriers to not be communicating well, the customer service department isn't too sharp on emails either! in conclusion the customer has to keep an eye / close monitoring through the duration of the contract and if need be the customer has to use both his hands on the phone to keep chasing them!