Things went well at first. I finished my application, paid by credit card, then got a message saying my booking had been successful and documents were being processed. The next paragraph said 'Sorry, no details have been found for this order. Please contact Customer Services.' It was too late yesterday evening to do that, but when I rang them this morning I was told the order was in place and collection was being organised! I had worried unnecessarily and when I asked why this negative message had come your CS person had no idea! It was very perplexing and I might have booked another courier. Hoping all goes well with collection tomorrow and subsequent delivery!