Online booking was easy as I have used them before, the price is much better than Parcel Force for example. What was irritating was that I requested the collection to happen between 12.00 and 17.30 and the driver came at 10.44 and I popped out for half an hour and subsequently missed him/her. What is the point of requesting a large block of time when they don't adhere to it? I telephoned the helpdesk and was advised that they can't guarantee what time they driver comes. It was rebooked for the following day, but again can't guarantee what time it can be collected. I specified the morning but, it could happen at any time during the day. I am self employed and if I don't work, I don't earn. I cannot afford to be sitting around waiting for a courier to come and have no idea when he/she might arrive. So in that regard, poor service. The woman I spoke to on the phone was helpful and pleasant though.