I sent a very well packaged item using TNT couriers, arranged through Interparcel. It was my very first experience of using Interparcel, and I took out additional insurance through the company. The item was delivered broken and completely useless (it has been ceramic). I tried to claim through the insurance I had paid extra for, to be told as it was ceramic, it was sent at my risk. When I asked for details of their legal department so I could pursue the matter further, the conversation was ended and the information requested not provided. Moral is, if you have anything even slightly fragile, do not use this company. Appalling service and will never use again.