We need to use interparcel because of our location. 7 out of 10 usually go without a problem. When there is a problem....forget it!! The online chat service? That is there just to frustrate you even more! Useless....And when, eventually, it is confirmed that they have indeed lost your parcel, then be prepared for a further 28 day delay to receive your money/refund. They can take your payment immediately yet 28 days for a refund?? The Customer Service department, when you call, seem to be unsure that they are indeed a 'Customer Service Department', with again useless information and passing you from pillar to post! If we were not in such a countryside location we would use another company but unfortunately we do not have that pleasure. However, all delivery and uplift men are very polite and always willing to help us out when they have not been informed of uplifts.