Our over all experience with interparcel is great, reliable and efficient, we send out many parcels and they are in the main delivered as per agreements. Our only gripe is that when things go wrong it can be immensely frustrating, with queries taking a day or more to be answered and investigations taking up to 18 days to get any firm answers. From our point of view, when customers are waiting for goods, having to tell them we have no idea where their goods are and it could be some days until we know is frankly unprofessional and embarrassing. City Link are the problem delivery wise without them I am certain we wouldn't need to put in claims or call for assistance in tracking items. Without them we wouldn't know about the lengthy procedure of locating a parcel. They have delivered our orders to addresses the other end of the country to where they are supposed to be, lost packages completely and left goods unsigned for out in the rain. City Link in our minds provide a completely unacceptable service, and unfortunately reflect badly upon yourselves.