We use interparcel on an almost daily basis and when everything is straightforward all runs smoothly. When there is anything unusual or any amendment to an order to make then the whole service falls down. Interparcel staff I have spoken with have been rude, surly, put the phone down on me or even just tell me that 'they cannot help me' in a very matter of fact tone. Not good customer service at all but the site runs smoothly enough 99% of the time.
10 years ago
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