The prices, choices, ease and speed of booking an online parcel shipment are excellent, however I have a few gripes: - it took me ages chatting to a representative to understand how to pay with Paypal, the procedure is a little cumbersome and there's not much explanation of what is going on and what one has to do. Online help chat is good and quick though. - You can set a preference to show prices inclusive of VAT, but it doesn't seem to stick unless you log in, and even then the price of insurance is boosted by VAT at checkout, something one obviously forgets. - when sending with UPS, the tracking number on the website does not correspond with the tracking number from UPS, which means you have to type it all out to send it to the receiver. - Finally, it would be nice to have a quoting system that includes insurance right at the start, and that the levels of insurance/tracking/signature options are displayed when comparing quotes. Other than that and other minor flaws, it is excellent for choosing courier shipments to the UK and abroad, with very good and ample choice and especially very convenient prices, in particular those with UPS - they're cheaper here than on the UPS website. Recommended for individual and businesses alike.