This company charges ?18.50 for a domestic service. Going to the company directly - they offer the EXACT same service (as confirmed by the company I spoke to themselves) for ?4.89 including VAT. I asked IP bout this and the woman just gave me a load of evasive lies about how they don't get a discount on the smaller packages when [external reference] tell me they give extensive discounts. The company service is generally good - but I have not yet had a problem with an order besides the courier turning up at 20 past 5 when everyone had gone home (and a 4 o clock cut off was specified) but the driver was more than happy to return the following day. Best part is it is convenient - I don't have time to search dozens of sites to find the best company.