I only use your UPS service, which I find is excellent with helpful personnel. However the other day for a pickup you had sent all labels etc., I waited in all day but no pickup. I emailed you to ask why, getting no response I then rang you the next day to be told UPS did not accept cycle frames? Your telephone adviser was polite and said you had emailed me back, so I rang off and re-booked with you via City Link, but to date have not received the email your representative said I had. After you as far as I was able to know had accepted the parcel booking, I would have thought it only common courtesy for you to make phone contact when you realised UPS would not accept the booking and an immediate refund via PayPal would have alerted me to the problem . Otherwise fine, possibly until another problem arises?