I love Interparcel. We've had almost no trouble with the service at all and despite hunting around regularly, have yet to find a cheaper service. However, it is impossible to get boxes to fit what we sell without it costing a fortune, which we would have to pass on to our customers. So on those very rare occasions when something goes wrong (three times in 10 years) we have to swallow the cost as they will not pay out for the insurance, even if you pay it. This despite the fact that our packaging is far stronger and more secure than cardboard. Those damages that we've had would have happened whatever the packaging. After all, it can't be easy to snap a 16mm thick carbon fibre rod surrounded by foam in half.