Very easy service to use, I frequently use their service in Australia as well. Rates are good, website easy to use. But be careful when things go off the rails. Had a bad experience when two weeks after a parcel had arrived (and long been opened and packaging discarded), they claimed TNT had reported it was MUCH bigger than originally stated (twice the size!) and wanted more money. TNT provided no evidence of this and Interparcel asked for none - just assumed I had tried to cheat. I sent them pics of the items (luckily they hadn't been fitted to my car yet!) to show they could not possibly be anywhere near the size claimed by TNT, and the original ebay listing but this wasn't good enough - they wanted copies of private emails to support my claim. I declined, pointing out that their requests defied common sense. This was months ago - haven't heard a word either way since. At virtually the same time, I received another parcel where the shipper had erroneously overstated the weight by 4 kgs - made quite a difference to the freight cost to Australia. I asked Interparcel to claim a refund - again, haven't heard a word. But these are isolated incidents, two amongst 60+ transactions. They just need to improve their fault-handling systems and follow up - it wold be nice to know what he outcomes of the above were.