I found the website very easy to use and clear in its instructions. The collection was made bang on time and the driver was very helpful. However, although I had printed all documents and attached them as instructed nowhere on th site did it tell me to print 4 copies of the customs invoice. I printed and attached one copy but the driver needed 3 more for his admin office. Once printed and dealt with the site is not easy to re-enter in order to print more. This meant that I had to detach the original customs invoice and scan and print 3 more copies. A slight annoyance in what was otherwise an excellent experience.