I regularly use your website to book courier collections and have noticed when opting for unguaranteed 48hr city link collection I have a better than average chance of having no collection at all. Your call centre girls have always been more than helpful, which helps, but after all it's not their fault drivers don't collect. On the other hand by paying extra for city link next day collection they seem reliable, obviously you get what you pay for BUT Hermes the cheapest of the lot have never failed to collect.
11 years ago
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