My driver ,Nigel, from UPS is very courteous and efficient. I still get breakages on delivery but less than with Royal Mail . I sometimes wish on the odd occasion when the pack hasn't been delivered on a 24 hour that I can find out where it is and when it's going to be delivered the following late day. Principally as I/Parcel are agents they have to go through their protocol and as a third party contact UPS. But they knock off work at end of office hours. Sending direct with UPS allows better communication but can be expensive. This situation is a rarity however and in general the Interparcel staff are well informed and efficient. Website is great and easy to use even on a phone. On breakages I don't claim as it's long winded so I pack like there's no tomorrow and hope no one tries to reenact Barnes Wallace along the way.