Not being familiar with courier sites and not having returned goods this way many times I found the advisers very helpful when struggling to use the site for the first time. Also when goods could not be located by the receiver the advisers were very helpful. When choosing the shop for collection the website did not confirm ones choice by any remark or movement on the display and unless one realised that the site had accepted the choice by scrolling down you were left wondering if anything had happened. Sounds stupid I know BUT FOR SOMEONE NEW TO THE SITE it needs something to flash up to confirm shop has been chosen.